The customers who left have something to tell you.
Severance reads every cancellation, every refund request and every piece of feedback — then tells you, in plain English, what to actually do about it.
Pricing is the loudest signal this week. Pilot a Lite tier and recover the pricing-sensitive cluster.
Most teams treat churn like weather. They shouldn't.
A subscription business loses 1 in 20 customers every month. Some of them tell you exactly why. Most don't — and the ones who do say it in a place nobody reads.
Severance pulls every cancellation, refund and message into one ledger, scores the sentiment, clusters the reasons, and tells you which ones are recoverable — and how.
Five rooms. One conversation with your churn.
From noise to decision in under a week.
Severance starts working the moment your billing data lands. Cancellations are scored, refunds are linked and clusters surface with concrete recommendations.
- 01Day 1Sync billingConnect Stripe or your billing provider. We import customers, plans, and refund history.
- 02Day 2–3Score every cancellationReasons, sentiment, churn risk — all parsed automatically.
- 03Day 4–6Cluster and recommendPatterns turn into prioritised recommendations with revenue-at-risk attached.
- 04Day 7+RecoverTrigger recovery flows, brief the team and watch the trends move.
One price. All your churn, decoded.
Severance is sold as a single subscription. There are no per-seat fees. Customers and cancellations are unlimited.
Try the console →- Cancellations & refund ingestion
- Weekly AI insights
- Sentiment & reason scoring
- Slack & email digests
- Everything in Studio
- Daily AI insights with recovery playbooks
- Customer health scores
- Pause-instead-of-cancel automation
- Dedicated CX strategist